Shipping & Returns

Return Policies

MobileKlinik.ca & In-store: 
CPOs purchased between November 6, 2024, and December 31, 2024, may be returned through January 15, 2025. Please note that all other terms and conditions outlined in the MobileKlinik online store's Refund Policies remain applicable for these items. All purchases made after December 31, 2024, will follow our Standard Return Policy.

Marketplaces: 
For all purchases made between November 12, 2024, and December 31, 2024, we will allow returns until January 12, 2025, or within the specified 30 days of purchase, whichever is later. This extended policy applies across all online marketplaces. Warranty coverage periods remain unchanged.

If for any reason you are not entirely satisfied with your purchase of a refurbished CPO phone, please return the item in its packaging with the sales receipt within 15 days of purchase. Device must be in the same condition in which it was purchased. For online sales product must be returned to a Mobile Klinik store or shipped back to mobileklinik.ca at purchaser’s expense. Refurbished phones may be subject to a limited warranty on materials and workmanship. See warranty terms for details. ALL SALES OF ALL DEVICES ARE FINAL. No exchanges or refunds will be accepted beyond 15 days. Your new device may be subject to any warranty offered by the manufacturer.

CPO Refurbished Device 12 Month Limited Warranty

This Limited Warranty shall apply to refurbished phones (the “Product”) sold by Mobile Klinik. Mobile Klinik warrants that, at the time of its original purchase and for 365 days thereafter (“Warranty Period”), the Product shall be free of defects in materials and workmanship, subject to the warranty terms as outlined below.

WARRANTY TERMS

This Limited Warranty is given only to the original purchaser of the Product (“Customer”), and may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product.

In the event of Product failure during the Warranty Period, the Customer may take the Product and original PROOF OF PURCHASE to any Mobile Klinik location, or send it in through mobile klinik.com for online purchases. Mobile Klinik will repair or replace such defective Product, subject to the following conditions:

This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment. This Limited Warranty does not cover physical damage to the surface of the Product including but not limited to cracks or scratches on the LCD screen or camera lens.

Repair or replacement may involve the use of functionally equivalent reconditioned unit. Mobile Klinik will return the repaired Product or replaced with another functional equivalent Product to the Customer in good working condition. All replaced faulty parts or components will become the property of Mobile Klinik.

If Mobile Klinik repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Warranty Period.

TO THE FULL EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY SHALL NOT APPLY IF:

The Product serial number, the accessory date code the IMEI number, water indicator or the warranty seal has been removed, erased, defaced, altered or is illegible;

The defect was caused by deterioration of the Product due to excessive wear and tear;

The defect was caused by rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of Mobile Klinik (including but not limited to deficiencies in consumable parts including but not limited to buttons) unless the defect was caused directly by defects in materials or workmanship;

The defect was caused by the fact that the battery has been short circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified;

The defect was caused by a defective function of the cellular network or other system;

The Product software needs to be upgraded due to changes in cellular network parameters; or

The defect was caused by the fact that the Product was used with or connected to a faulty accessory not approved or provided by Mobile Klinik or used in other than its intended use and where it can be shown by Mobile Klinik that such defect is not the fault of the Product itself.

TO THE FULLEST EXTENT PERMITTED BY LAW, MOBILE KLINIK SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTAL LOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, TO THE FULLEST EXTENT THAT THOSE LOSSES OR DAMAGES CAN BE DISCLAIMED BY LAW. MOBILE KLINIK AND ITS SUPPLIERS ENTIRE LIABILITY UNDER ANY PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE HARDWARE.

MOBILE KLINIK IS NOT RESPONSIBLE FOR ANY LOST OR UNRETRIVABLE DATA ON ANY CUSTOMERS DEVICE DUE TO DAMAGE OF DEFECT.

FOR COMMERCIAL CUSTOMERS: OTHER THAN THE LIMITED WARRANTY STATED ABOVE, TO THE FULLEST EXTENT PERMITTED BY LAW, MOBILE KLINIK DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

FOR CONSUMERS: THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION. IF ANY PROVISION OF THESE TERMS AND CONDITIONS IS DETERMINED TO BE INVALID OR OTHERWISE UNENFORCEABLE, THEN THIS LIMITED WARRANTY SHALL BE CONSTRUED IN ACCORDANCE WITH ITS TERMS AS IF THE INVALID OR UNENFORCEABLE PROVISION WAS NOT CONTAINED THEREIN. This Limited Warranty does not exclude nor limit any statutory rights of the Customer.

All transactions completed with Affirm are subject to Affirm Terms & Conditions and are not the responsibility of Mobile Klinik.