FAQ

CPO stands for Certified Pre-Owned.  We sanitize, fully wipe, factory reset and professionally refurbish each of these devices. They go through a 64-point inspection by a trained, professional technician. They are fully functional, unlocked, safe and ready to use.

An unlocked phone allows you to switch between wireless carriers. A locked phone can only be used with the carrier it is locked to. Unlocked devices are generally GSM & CDMA compatible and will work on most major carriers. 

All unlocked phones require the use of SIM cards. Mobile Klinik devices do not include SIM cards. If you already have a compatible SIM, you can insert it into your new device for immediate activation. Otherwise, you will have to source one from your chosen carrier.

Most of our phones work with major Canadian carriers though we suggest checking the supported bands of the phone. Some models may not be compatible with AWS networks which could impact Freedom Mobile, Eastlink and Videotron. Please check with the carrier for compatibility.

Our phones will work almost everywhere.

For international travelers: Unlocked phones will work on most international GSM/HSPA/LTE networks, but may have limited access, depending on your carrier and rate plan. If you intend on purchasing an unlocked device and are unsure whether it will work on your chosen carrier, we strongly recommend you first contact that carrier about the use of the specific model you want to purchase to use with their service.

If for any reason you are not entirely satisfied with your device purchase, please return the item in its packaging with the sales receipt within 15 days of purchase for a refund. Device must be in the same condition in which it was purchased. Beyond 15 days, ALL SALES OF DEVICES ARE FINAL. No exchanges or refunds will be accepted. Returns can be sent back to the address from which the item was shipped or can be brought to any Mobile Klinik location across Canada. 

Please see Terms & Conditions for more information. If the device is not functioning properly it may be covered by our one-year warranty and then warranty terms will apply.

All pre-owned phones are fully inspected, rigorously tested and guaranteed with an industry-leading one-year warranty by our expert technicians. This warranty applies to the hardware components of the device but does not cover software or other equipment. Physical damage or liquid damage is not covered. For full details please see our full Terms & Conditions.

Customers will be responsible for the shipping costs to return products purchased online if the device is no longer wanted.

We will take care of the return shipping costs if you’re sending your phone back for a warranty or replacement service.

You must contact us to cancel your order. Cancelations can only be done before your order is shipped out.

No. Due to the nature of how quickly our inventory moves, the photos online aren’t of the actual phones for sale. However, the photos are representative of a phone in Very Good or Like New condition.

On weekdays, orders placed before 2 pm will typically be shipped same day. Orders placed after 2 pm on Friday will be shipped out on Monday. On statutory holidays orders will be filled on the next business day.

Once we receive your item and depending on your original method of payment and financial institution, it could take up to 10 business days for the refund to appear on your statement.

Yes. During our refurbishment process some components in these devices (mainly screens and batteries) are replaced if fallen below industry threshold using third party parts that go through a 34 point inspection by trained, professional technician . Due to proprietary licensing and software, that replacement, if not conducted using Apple parts will prompt an error message notification (see below example). 

Important display Message:
"Unable to verify this iPhone has a genuine Apple display”

OR

Important Battery Message:
"Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery”

While the part and the device will function as normal and expected, this notification will persist in the Settings menu with no recourse for removing it per Apple direction and design. But rest assure they are fully functional, unlocked, safe and ready to use and covered by Mobile Klink's 1-Year limited warranty.

Charging accessories, such as the charging cube and cable, are not included in the single device purchase. Accessories are sold separately, and offered upon checkout.

Yes, Mobile Klinik accepts Interac e-transfer with DirectPay to make online purchases more convenient.

Interac e-transfer with DirectPay is a secure payment method protected with bank-level security. This means that Mobile Klinik, Interac, and DirectPay never gain access to your information. The transaction is completed through your trusted bank’s interface, preventing unauthorized purchases.

When you select the DirectPay option at checkout, this will redirect you to an Interac page. Here, you can choose your bank and authorize the purchase with your banking credentials. Your information remains secure and private.

DirectPay offers a quick and hassle-free checkout experience. No need to worry about credit card numbers or app installs. All you have to do is have your banking information ready, which remains private and secure, and make your purchase in a few simple clicks.