What does “CPO Device” mean and how are they being refurbished?

CPO stands for Certified Pre-Owned. We sanitize, fully wipe, factory reset and professionally refurbish each of these devices. They go through a 34-point inspection by a trained, professional technician. They are fully functional, unlocked, safe and ready to use.

What is an unlocked device?

An unlocked phone allows you to switch between wireless carriers. A locked phone can only be used with the carrier it is locked to. Unlocked devices are generally GSM & CDMA compatible and will work on most major carriers. All unlocked phones require the use of SIM cards. Mobile Klinik devices do not include SIM cards. If you already have a compatible SIM, you can insert it into your new device for immediate activation. Otherwise, you will have to source one from your chosen carrier.

Do the phones work with Canadian carriers?

Most of our phones work with major Canadian carriers though we suggest checking the supported bands of the phone. Some models may not be compatible with AWS networks which could impact Freedom Mobile, Eastlink and Videotron. Please check with the carrier for compatibility.

Will the phone work in other countries?

Our phones will work almost everywhere. For international travelers: Unlocked phones will work on most international GSM/HSPA/LTE networks, but may have limited access, depending on your carrier and rate plan. If you intend on purchasing an unlocked device and are unsure whether it will work on your chosen carrier, we strongly recommend you first contact that carrier about the use of the specific model you want to purchase to use with their service.

What is your return policy?

If for any reason you are not entirely satisfied with your device purchase, please return the item in its packaging with the sales receipt within 15 days of purchase for a refund. Device must be in the same condition in which it was purchased. Beyond 15 days, ALL SALES OF DEVICES ARE FINAL. No exchanges or refunds will be accepted. Returns can be sent back to the address from which the item was shipped or can be brought to any Mobile Klinik location across Canada. Please see Terms & Conditions for more information. If the device is not functioning properly it may be covered by our one-year warranty and then warranty terms will apply.

Who’s responsible for the shipping costs of the return?

Customers will be responsible for the shipping costs to return products purchased online if the device is no longer wanted. We will take care of the return shipping costs if you’re sending your phone back for a warranty or replacement service.

How can I cancel my order?

You must contact us to cancel your order. Cancelations can only be done before your order is shipped out.

Are pictures on your website pictures of the actual devices for sale?

No. Due to the nature of how quickly our inventory moves, the photos online aren’t of the actual phones for sale. However, the photos are representative of a phone in Very Good or Like New condition.

How long will it take for my order to be fulfilled?

On weekdays, orders placed before 2 pm will be shipped same day. Orders placed after 2 pm on Friday will be shipped out on Monday. On statutory holidays orders will be filled on the next business day.

Combien de temps faudra-t-il pour traiter mon remboursement ?

Une fois que nous avons reçu votre article et selon votre mode de paiement et votre institution financière d'origine, le remboursement peut prendre jusqu'à 10 jours pour figurer sur votre relevé.

Achetez maintenant, payez plus tard avec PayBright

Financez votre achat à partir de 0% APR *.

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Décision en temps réel

Applying for a PayBright payment plan is quick and easy—simply provide a few details about yourself and get a real-time decision so you can purchase what you love now and pay over time.

Remboursement facile

Enjoy the convenience of automatic payments with no hidden costs and no surprises. You’ll see your payment amount before you confirm your payment plan, so you’ll know exactly what you owe up front.

En ligne et en magasin

Le financement PayBright est disponible en ligne (tous les achats de plus de 100 $) et en magasin (tous les achats de plus de 300 $).

Comment cela fonctionne-t-il ?

Sélectionnez PayBright à la caisse

Add your item to your cart as usual, and select PayBright as your payment method. You will then be redirected to PayBright to view payment plan details.

Postuler en ligne

Apply with PayBright's easy online application in under a minute and get an instant approval decision.

Profitez de votre achat

Once you complete your checkout with PayBright, we'll process and ship your order right away—no waiting necessary.

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FAQ

Comment utiliser PayBright?

1. Ajoutez des articles à votre panier comme d'habitude et sélectionnez PayBright comme mode de paiement lors de votre commande.

2. Complétez la demande en ligne facile de PayBright et obtenez une décision d'approbation instantanée.

3. Confirmez votre plan de paiement avec PayBright et revenez à Mobile Klinik pour finaliser votre commande. Nous traiterons et expédierons votre commande comme d'habitude.

4. Effectuez des paiements mensuels à PayBright pendant que vous profitez de votre nouvel article!

Comment effectuer mes paiements?

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Qui peut demander un plan de paiement PayBright?

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Puis-je prépayer mon solde PayBright en cours?

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Comment accéder à mon compte PayBright?

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Vous avez encore des questions ?

Pour toute question, veuillez contacter directement PayBright.

1-877-276-2780

Support téléphonique disponible

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Du samedi au dimanche: de 10 h 00 à 18 h 00 EST

*Your monthly payment amount, the interest you will pay, and the loan terms available depend on your personal credit profile. Offers may vary in Quebec. Monthly payments may include a monthly Processing Fee of $3.95. Some conditions apply and all transactions are subject to approval by PayBright. Estimated payment amount excludes taxes, shipping, and other fees. Only available on Mobileklinik.ca